Delivery & Returns
All orders get delivered usually within 2-3 days. We aim to deliver as quickly as possible and we do our best to deliver next day for orders made by 1pm.
Our price for products also covers the protective packing material and packaging costs. The customer needs to pay only the delivery costs charged by our delivery partner. Our aim is to minimize the delivery cost to our customers wherever we could. The delivery is free for the orders over £120 and it is free only for UK orders.
Online orders placed with www.greentwigs.co.uk are not eligible for store pickup but email or telephone orders may be eligible for store pickup with prior arrangement with us.
PLEASE CHECK BEFOREHAND FOR DELIVERIES OUTSIDE UK. WE MAY NOT BE ABLE TO DELIVER TO CERTAIN COUNTRIES. IF THE CUSTOMER AGREE TO HIGHER DELIVERY CHARGES THEN WE MAY BE ABLE TO DELIVER OUTSIDE UK. CONTACT US TO FIND OUT THE DELIVERY CHARGES OUTSIDE UK.
We will refund your money if you decided to return the products but unfortunately we cannot refund the delivery charges unless the reason for the cancellation/return is our fault.
We are confident that you will be satisfied with the quality of our products but in the unlikely event of you deciding to return the products, please be appreciative of the fact that return process will be an expensive process. Therefore we advise our customers to check items such as its size and material before placing an order.
Returns will only be accepted by the Company if all goods are unbroken and the packaging in new condition and re-sellable condition. Any such returns must be notified in writing within 7 days of delivery.
If Green Twigs asked to collect the cancelled/returned items then the cost for such collection will be deducted from customer.