FREQUENTLY ASKED QUESTIONS

Normally you receive the same product that you see in the picture however we cannot guarantee it as sometimes incorrect pictures may have been uploaded by mistake. It is better to contact us to confirm if you are in doubt.

The sales receipt/invoice will be sent by email once your order is successful. If you are a registered user and have an account with us in greentwigs.co.uk e-commerce site , then you will be able to see it in your account area.

Absolutely. We will do our best to restock any items that are “out of stock” unless otherwise the particular item is discountinued.

If you would like to return a product, please contact us before sending the item back to us. Returns are only accepted within 7 days of delivery and the item is in original packaging and in good condition.

PLA stands for Poly Lactic Acid. PLA is biodegradable and derived from renewable sources such as Corn Starch, Sugarcane etc. PLA is also known as bio-plastics that are compostable within 90 days as compared to synthetic petroleum based products that may take upto thousands of years to decompose.

CPLA is Crystallized PLA. CPLA is harder than PLA for more heat resistance. PLA has low melting point and heat resistance up to 70 C whereas CPLA has very high resistance and can sometimes goes up to 140 C.

Biodegradable material can be decomposed by micro-organism and will return to nature in very short time. Compostable material is bio-degradable but not all bio-degradable materials are compostable. Compostable material is not just return to earth but it becomes nutrient-rich soil that is great for plants.

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